Refund Policy

At Qstores safety mart private limited, we strive to ensure your utmost satisfaction with every purchase you make on our platform. However, we understand that circumstances may arise where you need to seek a refund. Our refund policy is designed to be fair and transparent, outlining the terms and conditions under which refunds are processed.

1. Eligibility for Refunds:

• Refunds are applicable only to products that meet the following criteria:

• • The product is returned in its original condition, unused, and undamaged.
  • The return is initiated within 2 days from the date of purchase.
  • The product is accompanied by the original proof of purchase (order confirmation, receipt, etc.).
  • The product is eligible for return based on the specific conditions outlined in our Returns Policy.

2. Non-Refundable Items:

• Certain items are exempt from being refunded. These include:

• • Gift cards.
  • Perishable goods.
  • Personalized/customized items.

3. Refund Process:

• To initiate a refund, customers must contact our customer support team at [sales@qstores.in/04214333363] to request a Return Merchandise Authorization (RMA) number.
• Once the RMA is issued, customers must return the product(s) to the address provided, ensuring it meets the eligibility criteria mentioned above.
• Upon receipt and inspection of the returned item(s), we will notify the customer of the approval or rejection of their refund.
• If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment within [number] days.

4. Late or Missing Refunds:

• If a refund has not been received within the specified timeframe, customers are advised to:

• • Check their bank account again.
  • Contact their credit card company/bank, as processing times may vary.
  • Contact our customer support team for assistance.

5. Shipping Costs:

• Shipping costs incurred for returning items are the responsibility of the customer unless otherwise stated by Qstores safety mart private limited.
• Original shipping costs (if any) are non-refundable.

6. Damaged or Defective Items:

• In the case of receiving a damaged or defective product, customers must notify us immediately upon receipt.
• We may request photographic evidence of the damage or defect to expedite the resolution process.
• Depending on the circumstances, we will offer a replacement, exchange, or refund for the damaged or defective item(s).

7. Changes to the Refund Policy:

• Qstores reserves the right to amend or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on Qstores , you acknowledge and agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.